Shipping & Returns
I ship with the fastest, most affordable method through Canada Post, Purolator and Sendle. I offer free global shipping too (with orders over $100 in Canada & America, and $150 for the rest of the world!)
FREE Shipping on orders over $100 (3-9 business days)
$0.00 - $99.99 -- $15 flatrate (3-9 business days)
Express -- $35 flatrate (1-2 business days)
FREE Shipping on orders over $100 (4-8 business days)
$0.00 - $99.99 -- $15 flatrate (4-8 business days)
Global Shipping 🌎
FREE Shipping on orders over $150 (delivery times vary country to country)
$0.00 - $149.99 -- $15 flatrate (delivery times vary country to country)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com, or visit us in store.
If your return is accepted, we’ll send you the address to return the goods, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns can be accepted by mail on in-store.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like wound yarn/spun fiber, needles, and patterns.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.